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Full time

 

About Us

Booroongen Djugun specialises in providing Community Care and Residential Care services to Aboriginal and Torres Strait Islander Elders in the Kempsey area, offering a space to access culturally-informed care. We’re also a Registered Training Organisation, offering vocational education and training to staff and community members looking to broaden their horizons and enter the workforce.

The space itself was designed with the totems of fire, water, earth, and sun in mind, in order to support the strong ties to traditional life that many clients of Booroongen Djugun hold.

We encourage and support all Aboriginal and Torres Strait Islander applicants to apply for positions at Booroongen Djugun.

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About the role

Provide a range of administrative and office administration support including but not limited to the facilitation in the organisation of Department of Communities and Justice Restrictive Practice Panel Hearings when necessary National Disability Insurance Scheme (NDIS).

 

Key responsibilities and duties

• Have clear understanding of Serious Incident Response Scheme (SIRS) and Reportable Incident (RIs) and obligations to report

• Report and refer all complaints following the feedback and complaints management and resolution System

• Report and refer all incidents following the incident management system

 

General Administration

• Reception duties including answering telephone calls and being a first point of contact for consumers of Booroongen Djugun Service Delivery Team (SDT)

• Clerical support tasks including: mail distribution, maintaining correspondence logs, photocopying, filing and minute taking, ordering stationary supplies, maintaining Personal Protective Equipment (PPE)

• Word processing services for all staff of Booroongen Djugun Service Delivery team.

• Data collection, collation and entry into a computerised data management system and the compilation of statistical reports as required by the coordinator.

• Check service reports for potential incidents and RIs daily and escalate to Service Delivery Team Leader (SD, TL) and/or Executive Manager, Community Care & Service Delivery (EM, CCSD)

• Providing support to SD, TL for facilitation of scheduling panel discussions for Unauthorised Restrictive Practice (URP) panels.

• maintain petty cash flow

 

Rostering Duties

• Maintain and monitor support worker roster

• Assist in rostering duties, as directed by SD, TL

• Monitoring of the daily rosters

• Contacting Consumers and Participants when necessary 

• Maintain excel spreadsheets (service breakdowns, service requests)

• Implement service request as directed by SD, TL

 

The expertise you bring

• Good organisational and time management skills 

• Effective communication, both written and verbal, and interpersonal skills 

• Competent use of Microsoft Office and databases 

• Demonstrated commitment to continuous change and improvement 

• Ability to effectively liaise with a range of internal stakeholders 

• Understanding of the following guidelines/standards:

  • Aged Care Quality Standards

  • Consumer Directed Care

  • National Standards for Disability Services

  • Aged Care Act 

 

Capability and competencies 

• Understanding/knowledge of an integrated rostering system eg. Shift Care or MYP based systems 

• Eager to learn new concepts and practices 

• Detail oriented 

• Empathetic and compassionate toward people 

• Highly organised 

• Ethically minded 

• Adaptable and open to change 

• Trustworthy 

• Ability to work without direct supervision, but within a directed framework

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​How to Apply

If you are interested in applying, please submit your resume to careers@booroongendjugun.com.au or apply online.

 

If you have any questions, please phone 6560 2020 to discuss with Tory, HR Officer for Recruitment and Experience.

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