About Cultural Safety Training

At Booroongen Djugun College we most often use the term ‘Cultural Safety Training’. There are a wide variety of terms and definitions that can be used to deliver Cultural Safety Training, some of these terms include:

  • Cultural Respect Education Program
  • Cultural Competence Training
  • Cultural Awareness Training
  • Cross-Cultural Awareness Training
  • Respect Cultural Diversity Training


Approaches to delivering Cultural Safety Training

Booroongen Djugun College is committed to the advancement of Aboriginal and/or Torres Strait Islander peoples. Booroongen Djugun College’s facilitators will be of Aboriginal and/or Torres Strait Islander peoples with the range of cultural knowledge and skills required to deliver the training.

Booroongen Djugun College will:

  • Acknowledge and respect cultural responsibilities and practices
  • Contact “the organisation” prior to the visit and follow any other requirements as advised by “the organisation”
  • Identify the appropriate engagement strategies to be used
  • Scope out what can be changed as a result of feedback and ideas, what things cannot be changed
  • Provide clarity on what the engagement is about and why
  • Identify what issues impact on the success of the training’s long term sustainability
  • Identify area of focus and goals for communication and action
  • Build a positive relationship with the participants to enable them to participate fully in the program
  • Confirm timeframes, budget, travel arrangements
  • Design, plan and implement engagement activities
  • Determine the most appropriate feedback process
  • Design process for participant, “the organisation”, and BDC team’s feedback
  • Report back to “the organisation” regarding the collated information from the evaluation
  • Evaluate the methods used and feedback received to identify if process was effective
  • Plan and adhere to the reporting requirements of “the organisation”


Tailor proposed curriculum

Booroongen Djugun College has the capacity to develop Cultural Safety Training specifically for use with “the organisation”.  The training will be developed, owned, and delivered by Booroongen Djugun College.


Part of this development would include determining the most appropriate and effective modes of delivery, face-to-face, etc.


College management estimates that a time frame of at least one month would be required to adequately develop a training program prior to delivery.


Booroongen Djugun College goals for the Cultural Safety Training may include:

  • Increase knowledge of factors that contribute to the overall well-being of Aboriginal and Torres Strait Islander peoples (social determinants, history, institutional racism)
  • Increase understanding of how these factors can be modified/changed to improve potential positive outcomes in the overall well-being
  • Increase understanding of appropriate behaviours that contributes to people accessing services, feeling safe and comfortable
  • Increase awareness of how behaviour, actions and attitudes are impacted upon effectiveness in treating Aboriginal consumers and Aboriginal staff and their families
  • Support participants to reflect on dominant culture and whiteness; institutional and personal racism; and their historical and cultural impacts
  • Support participants in reflecting on a Close the Gap action plan for their service, including providing information about organisational support resources
  • Enhancing cross cultural communication skills and relationship building through behavioural, cognitive and affective processes, including theory, role plays and possibly videos
  • Incorporates information regarding support available, associated tools and resources available in “the organisation”.


Face-to-Face Course Delivery

For multiple sites, College management can group multiple locations so that training is planned in geographical areas reducing travel and other program related costs. College administration will organise the venue (if applicable), resources and other requirements to fulfil “the organisations” requirements.


The trainers will deliver the program using an interactive, facilitator-led approach where participants will benefit from practice and feedback. The facilitator-led approach allows participants to ask questions about unclear points or if they want to expand a topic.


Program Facilitation

The lead facilitator and will attend and facilitate all scheduled “the organisation” programs. The facilitator will enable individuals and groups to work more effectively in a collaborative way. The facilitator will work through the program engaging the participants using basic facilitation skills and following good communication practices (watching the group and its individuals and nurturing the resulting group dynamics).  The facilitator will use a variety of listening skills including the ability to paraphrase; encourage conversations; draw people out; balance participation; and make space for the more restrained group members to participate in a safe environment. The facilitator will display respect for others and is aware of the many different personalities and attitudes that make up a group.


The facilitator will have the ability to support everyone in the group to do their best thinking and practice. To do this, the facilitator will encourage full participation, promote mutual understanding and cultivate shared responsibility. By supporting everyone to do their best thinking, the facilitator will enable the group members to search for inclusive solutions and build sustainable agreements.


Evaluation (Quality delivery and quality of program)

  • reflects the needs of the stakeholders (ie participants, “the organisation”, Booroongen Djugun College)
  • is planned and documented appropriately
  • is structured so each part of the work can be understood and practised by the individual and the group members
  • is understood that by improving quality of the program it may result in significant behavioural and practice changes in the workplace and community
  • is structured and delivered as a total concept rather than as ad hoc delivery
  • is continuously reviewed on the basis of participant, “the organisation”, community, and College feedback.


Booroongen Djugun College has more than 20 years’ experience as a Registered Training Organisation (RTO).  College management will evaluate all delivery practices, participant satisfaction, and resources used.  College management can make changes to program activities and information as the programs progresses, in relation to participant evaluations and/or “the organisation” feedback.