RTO Quality Statement and Quality Management Status

QUALITY STATEMENT

Booroongen Djugun College, a Registered Training Organisation, is committed to providing training activities; and the promotion and development of employment opportunities for Aboriginal and/or Torres Strait Islander peoples.

In the past, educational and training experiences have produced more barriers than outcomes for Aboriginal and/or Torres Strait Islander peoples.  Booroongen Djugun College’s overall quality goal is to ensure courses are designed to nurture the student’s potential and desire to learn through culturally relevant learning activities, phases, language, and materials and resources, as set down in the Business Plan.

College management require all employees to understand, accept and share in the responsibility for the quality of our products and services, and to strive for continual improvement.

The quality system of Booroongen Djugun College is based on the requirements of the Australian Standard AS/NZS ISO 9001 for education and training.  The College shall ensure that procedures are not less than prescribed in AS/NZS ISO 9001.

Booroongen Djugun College’s quality policy will be reviewed for continual suitability for students in order to provide and maintain a high quality of service.  The quality policy shall be controlled by control of documents.

The College has a Code of Ethics and Code of Practice which outlines a code of conduct that management and staff must adhere to.

The primary objectives of Booroongen Djugun College are to:

Maintain Registered Training Organisation status through adherence to the Standards for Registered Training Organisations (RTOs) 2015;

Maintain access to government funding opportunities;

Maintain culturally appropriate services to the Aboriginal and/or Torres Strait Islander communities.

Conduct Council of Elders meetings a minimum of twice annually.

Achievement of quality objectives within agreed timelines are measured from the Business Plan.

Quality objectives shall include those needed to meet requirements for quality services and products.

 Executive Management at Booroongen Djugun College ensures that:

a)         Our Quality Management System has been planned so that the requirements are met, and

b)         Quality objectives are met.

Executive Management ensures that the integrity of our Quality Management System continues to be maintained at time when changes to our Quality Management System are planned and implemented.  

iso-ticks

9001 Quality Management Systems          

Booroongen Djugun College was certified in February 2001 and an audit is conducted annually with a more in-depth audit completed tri-annually.

The ISO 9001 logo is an internationally recognised certification of quality management systems.

The principles upon which ISO 9001 is based include:

• Customer Focus
• Leadership
• Involvement of People
• Process Approach
• System Approach to Management
• Continual Improvement
• Factual Approach to Decision Making and
• Mutually Beneficial Supplier Relationship.

Since the first release ISO 9001 over 30 years ago, by ISO (International Organisation for Standardisation), more than one million organisations worldwide have adopted the principles and achieved certification to the requirements of ISO 9001, Quality Management System.

Today’s version provides organisations with a comprehensive process-focused framework upon which you can build business processes that lead to the successful achievement of organisational objectives.

Organisations that implement an effective business management system create a confidence among their stakeholders in the capability of their processes and the reliability of their products and or services; while at the same time, benefiting from improved risk management.  In addition, an effective business management system serves to create the basis for continual improvement leading to increased customer satisfaction and ultimately to the success of the organisation.

Globally adopted in virtually all industries – from manufacturers and service companies, to companies both large and small, multi-site multi-national organisations and single location businesses, ISO 9001 has become the most widely recognised Management System Standard.